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Frequently Asked Questions

IRIS is in the process of transitioning to a new administration system. Read the IRIS member update or click on the questions below for more information.

Administration Transfer

Why is the administration system changing?

When will the transition be occurring?

Will the transfer affect my payments?

Do I need to do anything?

Will the contact details for IRIS change?

IRIS Member Online

How will the new IRIS Member Online be different from the old system?

When will the new site be available?

Will I be able to login to IRIS Member Online while the transition is occurring?

Can I get information about my account while the transition is occurring?

What if I want to change my details, payments or investments while my online account is unavailable?

How do I access the new IRIS Member Online login?

I have bookmarked the IRIS Member Online login page. Will I need to update my bookmarks?

I am an existing user of IRIS Member Online. Will my current login details still work?

Can I still use the old IRIS Member Online?

Will my new IRIS Member Online account have my old information?

I have more than one IRIS account. Can I add them all to my login?

 


Administration Transfer

Why is the administration system changing? 

In 2015, SuperPartners who have administered IRIS since its inception was bought by the Link Group, the largest provider of services in Australia’s superannuation fund administration industry. As a result of this change in ownership, SuperPartners’ client funds are being transitioned onto the systems and platforms operated by Australian Administration Services (AAS), a wholly owned subsidiary of the Link Group.

From September 2016, AAS will be the administrator for IRIS, which will see a number of enhancements to the administration of your IRIS pension account.

When will the transition be occurring? 

The main transition of the fund’s administration systems is currently scheduled to take place during the period from late afternoon on Thursday 22nd September to Tuesday 27th September 2016.

Will the transfer affect my payments? 

If you are due to receive a pension payment at the end of September 2016, your payment will be made one week earlier on or before the 23rd September 2016. No other pension payment dates will change.

Do I need to do anything? 

No. You are not required to do anything before the transition has occurred. If you are an existing user of IRIS Member Online, you will need to update your login details once the new site has launched.

Will the contact details for IRIS change? 

Yes. The IRIS postal address will change and the number to call, if phoning from overseas, will be changing from 23rd September 2016.

  • For any mail correspondence, our mailing address will change to IRIS Administration, Locked Bag 5129, Parramatta NSW 2124.
  • If you’re outside Australia and need to call IRIS, the phone number will be +61 3 9067 2526.

All other contact details remain the same. See our Contact IRIS page for current details.


IRIS Member Online

How will the new IRIS Member Online be different from the old system? 

As part of the transfer of administration systems, we’re launching a new and improved IRIS Member Online site that’s easier and more convenient to use. The new site features:

  • A clean user-friendly look to make it easier to find what you need.
  • Easier to manage your account via your mobile or tablet device if you wish to.
  • A dashboard to view your pension at a glance when you login.
  • View details of your nominated beneficiaries and, if they are non-binding, change your nomination online.
  • Stored copies of statements and other important communications we’ve sent to you so that you’ll always be able to find them.

You will still be able manage your personal details, investments and payments online just like you’re used to doing.

When will the new site be available? 

The main transition of the fund’s administration systems is currently scheduled to take place during the period from Thursday 22nd September to Tuesday 27th September 2016. Once we have confirmed that the transition has been successful, the new IRIS Member Online will be launched.

We anticipate that you will be able to access the new site by Friday 7th October 2016 at the latest.

Will I be able to login to IRIS Member Online while the transition is occurring? 

No. In order to ensure all of your account information is transferred accurately, we will be removing access to the old IRIS Member Online from the afternoon of Thursday 22nd September 2016.

Can I get information about my account while the transition is occurring? 

Yes. Simply call the IRIS customer service centre on 1300 367 485.

What if I want to change my details, payments or investments while my online account is unavailable? 

You will be able to lodge paper-based forms until the new site has launched. Download forms from Forms & Publications or call us on 1300 367 485 to request the relevant forms be mailed to you.

How do I access the new IRIS Member Online login? 

Once the new site has launched, you will be able to access it by clicking on the Member Login buttons on the public IRIS website at retirewithiris.com.au.

I have bookmarked the IRIS Member Online login page. Will I need to update my bookmarks? 

Yes. The direct web address to access your online account will change to reflect the transition from the pension online system previously provided by SuperPartners, to the new member service provided by AAS.

If you have any stored bookmarks for the login page, you will need to change these. Otherwise, you can simply use the Member Login links on the public IRIS website at retirewithiris.com.au

I am an existing user of IRIS Member Online. Will my current login details still work? 

Yes, but you will need to update your registration details before you can access your new IRIS Member Online account.

The first time you login to the new system, you will be prompted to set your new password and secret security questions. You’ll also need to update your email address so that we can send you an email confirmation to activate your new login.

If you get stuck, you can call us and we’ll help you with the set up.

Once you have successfully registered, you will be able to login with your Member Number and new password, or use the Forgot Password link to reset your password if you lose it in future.

Can I still use the old IRIS Member Online? 

No. The old version of IRIS Member Online will not work with the new aaspire administration platform. Once the systems transfer has occurred, the old IRIS Member Online will no longer be available for use.

Will my new IRIS Member Online account have my old information? 

Yes. The new administration system will still have your historical information that you can access via your new IRIS Member Online account. If you can’t find something or you think that something hasn’t transferred accurately, you can call us on on 1300 367 485.

I have more than one IRIS account. Can I add them all to my login? 

Yes. By default, your IRIS accounts are not linked in your online account but you can request this service by calling us on 1300 367 485. Once your accounts have been linked, you will see your IRIS account with the highest balance when you login. You can then swap to your other accounts by clicking on your member name and number in the top right of your logged in session window and choosing your accounts from the drop down selector.

 

 

Last updated on 31st October 2016